Author Topic: PHPLD only for experienced php coders  (Read 4012 times)

Offline gcampton

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PHPLD only for experienced php coders
« on: July 27, 2013, 09:46:42 AM »
When I say "PHPLD only for experienced php coders" I'm completely serious. I'm know a bit of php, usually enough to solve problems in WordPress and do small widgets etc.

So I thought it was probably a good idea to jump on PHPLD as it's not widely talked about in IM communities yet is a great way to create high PR sites on autopilot after a small amount of work. For those of you who don't know PHPLD stands for PHP Link Directory.
It's what 80-90% of most link directories online use as a CMS. So I bought the edition which doesn't require a link back to phpLD website. $88USD.


Installed it, had some problems editing mobile site, talked on the forums where everyone seems to avoid answering simple questions like 404 redirects, rich snippets, bootstrap themes...  They answer via PM if you pay them, it's a fantastic community.

Edited my theme, went through settings and made sure everything was right. Then went and created around 60 categories.... this took me about 2 days as I wanted to have content on the pages and start building PR right from the get-go. I wrote a 150-300 word article on each category and used images and youtube videos in each.

I went into the spider tool (phpld has it's own spider which is why it is used over wordpress and other cms's) to go spider some links for me and populate the categories.
Once it was done I selected around 2-5 links for each category. Mostly authority domains...
I went to look at the front end to see how things were progressing and uhoh... ERROR: call to undefined function mbstring() in functions.php line 45xx.


I looked up the section of code, but everything is really obfuscated to try and confuse people so they pay for support. I couldn't work out what was calling the function so...

I Contacted support who told me that reinstalling was my best bet.
I got mad, really really mad... I had just wasted 3 days installing and this douche tells me to reinstall.
But I was incredibly polite under the circumstances, and said sure no problem, but if it happens again I'm going to have to ask for a refund.

He then told me of a way I could get it for free anyway if I sign up with their hosting company and blah blah blah... basically you get it for free but you goto pay for support and hosting and moving the domain etc. This was after I paid full price however, so not very helpful.




So whatever, I gave it a week or two, tried again. Downloaded a fresh copy, installed it went through the settings. Created 5 categories this time and manually tried to do a link on the front end.
ERROR: call to undefined function mbstring() in functions.php line 45xx

God dang... I sent a support ticket, and I was pissed. I said:
"It happened again.... I really can't be f@#ked d#@king around with this anymore. It's just a waste of my time. Can I have a refund please." I also included my login details so he could look at it.

He then replied.

"Our special offer gives you our product for free on hosting that works for 6 months, and flexibility to pay one of our employees to help you. We also offer an install service which you didn't choose (or could have had for free with the offer). I guess you just want to make things more difficult.
Don't appreciate your language. Go to paypal and ask for a refund"


The nerve of this guy... I replied back

"Yeah because I'm sure you've never used language like that. Don't get all high and mighty buddy it's not my fault your cms is crap."
"Our special offer gives you our product for free and free hosting on hosting that works for 6 months, and flexibility to pay one of our employees to help you." Yes Correct it's a choice whether or not I pay you.

"We also offer an install service which you didn't choose (or could have had for free with the offer). I guess you just want to make things more difficult." No I just don't want to pay someone for 3 hours to upload some files via filezilla. Again with the high and mighty BS.





5 mins later I put in for Paypal dispute.

He replies:
"A CMS that made millions of dollars for thousands of people over the last several years.
Go find someone else to complain to."

And I put in the final word (as I like to do) but I was human about it as so he feels guilty.
".....and I figure out a bug that is replicatable after a few hours.
at least look at it so you can help future customers, I don't care if you help me or not I'm done with it. "





valpubs

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Re: PHPLD only for experienced php coders
« Reply #1 on: July 27, 2013, 02:00:20 PM »
Ahh.. nothing like a Dell level of customer service !

Wow! Answering via PM IF you pay them - Hey Mark - can we do this??  :dollar: :laugh:

Offline Mark Austin

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Re: PHPLD only for experienced php coders
« Reply #2 on: July 27, 2013, 03:31:02 PM »
Wow, after paying $88 for a product they then expect you to pay for support? That's crazy!

Mark
“Keep away from people who try to belittle your ambitions. Small people always do that,
but the really great makes you feel that you, too, can become great.”
~ Mark Twain

Offline snginc

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Re: PHPLD only for experienced php coders
« Reply #3 on: July 27, 2013, 04:25:12 PM »
I had someone on the warriorforum try to do the I'll give you the answer if you pay me and it wasnt even for their product!  I was having problems with someone else's product and we were talking about it on the wso thread.  I get this email from some stranger saying he could fix the problem if I paid him.  I asked if he was part of this guys support team he told me no.  Considering this was a software issue I was confused.  I even let the product owner know some guy was out there selling his services to fix software that wasnt his....kinda makes you go hmmmm :thinking:

Offline hillsborowd

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Re: PHPLD only for experienced php coders
« Reply #4 on: July 28, 2013, 12:25:29 AM »
Wow I must say I do not blame you wone bit. But at least you had an answer. I bought a software and it cost a lot more than 88 dollars and I got on and ask a question on the support that I had to pay another 50 dollars for and the tech will come on line and say how can I help you. Then they will give me an answer like we can not help you ewth your code.  This is an hour after I get them on line. I tell you I want to kist thru the router and who knows. I think I know more about their software then there tech support.
Bill Brooks    hillsborowd@gmail.com

Offline Ra. One

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Re: PHPLD only for experienced php coders
« Reply #5 on: September 02, 2013, 06:32:13 PM »
This is Somehow. How would they expect you to pay for support after paying $88 to buy their product. Too bad.