Author Topic: FTP not working  (Read 1191 times)

Offline jaimecr

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FTP not working
« on: August 12, 2017, 01:17:39 AM »
I'm using Filezilla and it will not connect to the website I have hosted by RRW, I went through as much of the info I could find and that my skills were adequate for. I even adjusted some of the settings on my router/modem firewall. I believe things should be working on my end because I can connect and transfer files to a couple of other sites. Im going to paste the last few lines of the activity log and maybe someone can identify why it drops me.


Response: 200 OK
PREP 59787
Response: 200 Using port 59787, data token 199750634
PORT 108,196,252,151,233,139
Response: 200 PORT command successful
LIST
Response: 150 opening data connection
Response: 503 Failure of data connection.
Server sent unexpected reply.
Connection closed

thank you


Jaime Rodriguez

Offline jaimecr

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Re: FTP not working
« Reply #1 on: August 25, 2017, 01:45:23 PM »
Hi everyone,
   Its still me and I'm still waiting for any little clue that I can chase to make this work. I also submitted a ticket to the help desk and haven't received anything I can even try to work with.
   I'm not a biblical times Leper or any other current times contagious type anything, even if I was this is online, no contact, not even breathing the same air, (kind of).
   I had expected to at least get a few 'did you do this' or 'try that' or even a 'haha you idiot, just .....'
Any way I love this community.
     Thanks
Jaime Rodriguez

Offline magicman

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Re: FTP not working
« Reply #2 on: August 25, 2017, 05:34:39 PM »
Hi Jaime -

Sorry, my friend, I don't have a clue about FTP. Somehow I always get it screwed up.

I'm hoping by adding a reply maybe someone who does know something will come along and help.

Magicman

Online snginc

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Re: FTP not working
« Reply #3 on: August 26, 2017, 06:58:57 AM »
what ftp program are you using?  Also if you cant upload files via ftp, have you tried loading them via cpanel?

Offline jaimecr

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Re: FTP not working
« Reply #4 on: August 26, 2017, 02:52:13 PM »
Thank you Magicman, if you're not using FTP may I ask how you post or market these products?

Thank you also 'snginc' I had tried going through cpanel but don't remember what the roadblock was. I don't like giving that answer so I just went and tried it again. I expected to replicate the problem I encountered previously, well it didn't happen. some issues I did/do have are:

in cpanel-file manager, I wasn't sure if I should just create a folder for my content before I uploaded it, also I've been on a Mac for almost 10 years and didn't remember exactly how to work with the file system in cpanel. I didn't want to mess things up.

There is a section for FTP configuration, BUT (you know there's always one of those) it says 'for windows'. However I did see the option of Cyberduck for Mac. I did some research and installed it. I had the same results with it as I had with Filezilla, it just would not connect (it would timeout waiting  for a response).

Fastforward to this morning after reading your question, I did tinker with 'File manager', and I did get the files moved into (public html). then I went and tried to configure Cyberduck from the cpanel end "not what I did the first time I tried it". This time it connected and I can see the files I uploaded. so Im a step closer, and I do appreciate your responding.

Now I don't know if you would like to field my next issue.
I tried the url for this product and it doesn't go to the page, instead I got a message that the page does not exist.
whether you do or not for this last one, still thank you.
Jaime Rodriguez

Online snginc

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Re: FTP not working
« Reply #5 on: August 26, 2017, 09:03:39 PM »
What's your next issue?

Thank you Magicman, if you're not using FTP may I ask how you post or market these products?

Thank you also 'snginc' I had tried going through cpanel but don't remember what the roadblock was. I don't like giving that answer so I just went and tried it again. I expected to replicate the problem I encountered previously, well it didn't happen. some issues I did/do have are:

in cpanel-file manager, I wasn't sure if I should just create a folder for my content before I uploaded it, also I've been on a Mac for almost 10 years and didn't remember exactly how to work with the file system in cpanel. I didn't want to mess things up.

There is a section for FTP configuration, BUT (you know there's always one of those) it says 'for windows'. However I did see the option of Cyberduck for Mac. I did some research and installed it. I had the same results with it as I had with Filezilla, it just would not connect (it would timeout waiting  for a response).

Fastforward to this morning after reading your question, I did tinker with 'File manager', and I did get the files moved into (public html). then I went and tried to configure Cyberduck from the cpanel end "not what I did the first time I tried it". This time it connected and I can see the files I uploaded. so Im a step closer, and I do appreciate your responding.

Now I don't know if you would like to field my next issue.
I tried the url for this product and it doesn't go to the page, instead I got a message that the page does not exist.
whether you do or not for this last one, still thank you.

Offline jaimecr

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Re: FTP not working
« Reply #6 on: August 27, 2017, 06:18:28 AM »
thank you snginc,
   that was on the last paragraph.
I tried the url for this product and it doesn't go to the page, instead I got a message that the page does not exist.

I've seen on some of the training video's that FileZilla can sometimes not transfer all the files and you have to just keep hitting the transfer button till they are all moved, I don't know if maybe that happened through the cpanel file manager as well.

also I tried to connect cyber duck again in the afternoon and again couldnt connect.
Jaime Rodriguez

Online snginc

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Re: FTP not working
« Reply #7 on: August 27, 2017, 08:11:49 AM »
The page doesnt exist usually comes up when you arent putting in the correct address or there is an issue with the index file.  For example:

if the name of the folder you uploaded all the files to was challenges

and

the name of the domain was superiorhealth.com

and you uploaded all your files including an index.html file

if you put superiorhealth.com/challenges whatever is on your index.html should come up.  So the first thing to check is your make sure you have that index.html file.   Also if all your files didnt get uploaded using a ftp program, try to manually upload the files via cpanel and see if they upload.  You can zip all the files up and just upload the zipped file to your domain and upzip it there.

I have been using filezilla for so long I honestly cant remember using anything else.  I have never had a problem with it failing to upload files unless I went over the storage limit for a domain.

I'm a pc guy so I have no clue about Mac ftp programs.

If you are having connection issues with your programs it could be something going on with your system.  Make sure you have exceptions for your ftp programs in your antivirus and firewall programs. 

Jerome
thank you snginc,
   that was on the last paragraph.
I tried the url for this product and it doesn't go to the page, instead I got a message that the page does not exist.

I've seen on some of the training video's that FileZilla can sometimes not transfer all the files and you have to just keep hitting the transfer button till they are all moved, I don't know if maybe that happened through the cpanel file manager as well.

also I tried to connect cyber duck again in the afternoon and again couldnt connect.

Offline jaimecr

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Re: FTP not working
« Reply #8 on: August 27, 2017, 09:39:13 AM »
Thank you Jerome that was a nice full answer, I should stay busy for a while. I don't think I had an index.html file so that gives me a good place to start.

Gotta go!
Jaime Rodriguez

Offline jaimecr

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Re: FTP not working
« Reply #9 on: August 27, 2017, 10:56:52 AM »
OK my latest fail, (I’m learning).
I went through Cpanel for my connection and that worked.
So I did have what was originally a ‘index.html’  somewhere in the tutorial we were told to make copies of the files we were going to work with and change the names. Maybe not to change the name of this particular file, I don’t remember.

The index file was actually the sales page. So I changed the name back to  ‘index.html’.
Now from file manager when I use the view button it opens a page with all the code on it.
From cyber duck I have the options to copy or open the url.
This is the open url:

http://ftp.abetterlifelibrary.win/public_html/weight%20warriors/index.html

The copy option has that plus:

ftp://ftp.abetterlifelibrary.win/public_html/weight%20warriors/index.html

This is what I get from the ftp://ftp.   AND I understand that or why kind of

attachment ftp--ftp no go

With the http://ftp.   I get this:

attachment. http://ftp

I changed it to this
http://http.abetterlifelibrary.win/public_html/weight%20warriors/index.html

to see what happened and this is what I got:

attachment (oops 2 limit) well it did a yahoo search and found sites with library in the name.

Now I just noticed the double http so I altered it like this

http.abetterlifelibrary.win/public_html/weight%20warriors/index.html

And its the same thing with the search results.

I know this is getting long but some one responded and as you can tell “I need help”.

PS. I attached 2 files (screen shots) but didn't see them on the preview.
Jaime Rodriguez

Online snginc

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Re: FTP not working
« Reply #10 on: August 27, 2017, 11:24:50 AM »
The salespage for your site is http://abetterlifelibrary.win/weight%20warriors/index.html

Quote
So I did have what was originally a ‘index.html’  somewhere in the tutorial we were told to make copies of the files we were going to work with and change the names. Maybe not to change the name of this particular file, I don’t remember.

What tutorial are you referring to?

Just so you know you never have ftp. in a url if you want someone to view the link.  It's only used for ftp programs.

Quote
Now I just noticed the double http so I altered it like this

http.abetterlifelibrary.win/public_html/weight%20warriors/index.html

Several things:

1 its not http.abetterlifelibrary.win its http://abetterlifelibrary.win
2 When you are giving a link for someone to view a page you dont include public_html
    The correct version of the link you posted is at the top of this post.




OK my latest fail, (I’m learning).
I went through Cpanel for my connection and that worked.
So I did have what was originally a ‘index.html’  somewhere in the tutorial we were told to make copies of the files we were going to work with and change the names. Maybe not to change the name of this particular file, I don’t remember.

The index file was actually the sales page. So I changed the name back to  ‘index.html’.
Now from file manager when I use the view button it opens a page with all the code on it.
From cyber duck I have the options to copy or open the url.
This is the open url:

http://ftp.abetterlifelibrary.win/public_html/weight%20warriors/index.html

The copy option has that plus:

ftp://ftp.abetterlifelibrary.win/public_html/weight%20warriors/index.html

This is what I get from the ftp://ftp.   AND I understand that or why kind of

attachment ftp--ftp no go

With the http://ftp.   I get this:

attachment. http://ftp

I changed it to this
http://http.abetterlifelibrary.win/public_html/weight%20warriors/index.html

to see what happened and this is what I got:

attachment (oops 2 limit) well it did a yahoo search and found sites with library in the name.

Now I just noticed the double http so I altered it like this

http.abetterlifelibrary.win/public_html/weight%20warriors/index.html

And its the same thing with the search results.

I know this is getting long but some one responded and as you can tell “I need help”.

PS. I attached 2 files (screen shots) but didn't see them on the preview.

Offline jaimecr

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Re: FTP not working
« Reply #11 on: August 27, 2017, 04:39:02 PM »
Ok snginc,
      the tutorial or such was:     http://resell-rights-weekly.com/forum/makingmoneywithplr/setting-up-a-mrrplr-product-6364/

from oct. 2016 in the forum.

I was fairly certain that was the case with the ftp://    but since the system gave it to me ill put it in a browser and see what happens and on the http.   well I don't know anymore if it was a typo in the discussion or if I ;may have actually put it in that way for my browser.

anyway I had no idea about the public.html and I just tried the link as you provided and I did at least get to my home page but no sales letter.

Im not sure if I should just start all over. I was actually going to do just that, but I lost my internet connection till a few minutes ago.

Thank you though for all your help. I may try a different product.
Jaime Rodriguez

Online snginc

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Re: FTP not working
« Reply #12 on: August 27, 2017, 05:05:48 PM »
There's no point in starting over. Simply finish what you started. 

l
Ok snginc,
      the tutorial or such was:     http://resell-rights-weekly.com/forum/makingmoneywithplr/setting-up-a-mrrplr-product-6364/

from oct. 2016 in the forum.

I was fairly certain that was the case with the ftp://    but since the system gave it to me ill put it in a browser and see what happens and on the http.   well I don't know anymore if it was a typo in the discussion or if I ;may have actually put it in that way for my browser.

anyway I had no idea about the public.html and I just tried the link as you provided and I did at least get to my home page but no sales letter.

Im not sure if I should just start all over. I was actually going to do just that, but I lost my internet connection till a few minutes ago.

Thank you though for all your help. I may try a different product.

Offline jaimecr

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Re: FTP not working
« Reply #13 on: August 29, 2017, 01:22:48 AM »
Thank you Snginc, of all the comments and advise I think that last one might be the one I needed most. I'll keep at it, I think I found some tutorials for Cyberduck.
Thank you for your time and help.
Jaime Rodriguez