Author Topic: Been trying to get in touch with Mark since April 19  (Read 968 times)

Offline MANancy

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Been trying to get in touch with Mark since April 19
« on: May 16, 2018, 08:02:38 AM »
I have an issue with downloading a mobile site (my computer identified it as a virus and removed it).

I tried emailing Mark - no response. I put in a ticket on April 19 - no response. I sent a message via Facebook messenger - no response. I tried posting under a post in the RRW Facebook group - no response.

There is a lot of great material here and an amazing amount of resources (I'm a gold member) but if I don't have a lot of confidence in the site due to lack of response.

Is there any way I can get in touch with someone who can help resolve my issue?



Offline snginc

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Re: Been trying to get in touch with Mark since April 19
« Reply #1 on: May 16, 2018, 08:12:53 AM »
First off Welcome to the forum MANancy.

Second, more than likely you are getting a false positive.  What anti virus software are you using?

Third, have you tried to turn off your antivirus then download the product and put it on your exceptions list?

Jerome

Offline Jim Burney

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Re: Been trying to get in touch with Mark since April 19
« Reply #2 on: May 17, 2018, 01:03:49 AM »
Mark is going through some issues at the moment.
Unfortunately this means his reponse to your requests will be delayed.

If you let me know which site you are having a problem with, I could take a look.

Jim

Offline MANancy

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Re: Been trying to get in touch with Mark since April 19
« Reply #3 on: May 20, 2018, 10:09:21 AM »
Thank you both for letting me know why I haven't gotten any response. It's been a frustrating month.

The software that is removing it is Norton. Nothing special. After I unzip the file it scans the exe and automatically removes it because it thinks it's a threat.

The file I'm using is in the April 2018 Gold Members Download Page

http://resell-rights-weekly.com/members/members.php?page=G042018

Skin Care Instant Mobile Video Site

I picked it at random as I just want to see what a site looks like. I haven't tried any other sites.



Offline snginc

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Re: Been trying to get in touch with Mark since April 19
« Reply #4 on: May 21, 2018, 12:22:04 AM »
Sorry that you are having a frustrating month.   Have you done what I suggested in my last post?

Norton is known for false positives because it is set to paranoid.  I know the person who created this software.  He has been creating software like this for years.

Jerome
Thank you both for letting me know why I haven't gotten any response. It's been a frustrating month.

The software that is removing it is Norton. Nothing special. After I unzip the file it scans the exe and automatically removes it because it thinks it's a threat.

The file I'm using is in the April 2018 Gold Members Download Page

http://resell-rights-weekly.com/members/members.php?page=G042018

Skin Care Instant Mobile Video Site

I picked it at random as I just want to see what a site looks like. I haven't tried any other sites.

Offline MANancy

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Re: Been trying to get in touch with Mark since April 19
« Reply #5 on: May 22, 2018, 10:16:33 PM »
Jerome

Thanks for checking for me. I have had problems with malware before so I was being extra cautious.

Now that I know it's safe I'll mark it as safe and give it a try.

Thanks!