Author Topic: Need your help - no replies to support tickets  (Read 2293 times)

Offline pseudomugil

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Need your help - no replies to support tickets
« on: November 10, 2016, 06:36:47 AM »
Resell Rights Weekly offers a free hosting account for Gold Members. I have a lifetime gold membership and want to make use of this offer.

I submitted two support tickets asking for this free hosting account (October 24 and October 30), but until now I have not received a  reply.

Can anybody help me?

Many thanks,
Michaela



Offline snginc

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Re: Need your help - no replies to support tickets
« Reply #1 on: November 10, 2016, 07:31:04 AM »
Mark is the only one who can answer support tickets.  I did send him a message letting him know about your situation.

Jerome

Offline pseudomugil

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Re: Need your help - no replies to support tickets
« Reply #2 on: November 10, 2016, 08:50:54 AM »
Many thanks for your efforts.

Michaela

Offline pseudomugil

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Re: Need your help - no replies to support tickets
« Reply #3 on: November 17, 2016, 05:52:13 AM »
My problem still exists, I haven't heard anything from Mark... no replies to my support tickets.
What can I do ?

Thanks,
Michaela

Offline snginc

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Re: Need your help - no replies to support tickets
« Reply #4 on: November 17, 2016, 07:03:59 AM »
I just checked his profile and Mark hasnt logged into the forum in a week.  I know he has been under the weather lately and his mom has had some health issues.  I just sent him another message but I'm not sure when he will get it.

Jerome

Offline magicman

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Re: Need your help - no replies to support tickets
« Reply #5 on: November 17, 2016, 07:10:15 PM »
Hello - I can understand your frustration, but I'm sure Mark will come back on soon and make this situation more than right.

When you'r ready to put a site up, it's agonizing to be help up by our admin's health and family issues. I certainly get that and so does Mark. Please hang on just a little bit longer. It will be worth it. The hosting is great and my site has never had any problems or downtime.

I am grateful you've exhibited great patience so far. Thank you. You will be a very happy camper here. Is there anything I might be able to help you with? - Magicman

Offline productlobby

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Re: Need your help - no replies to support tickets
« Reply #6 on: December 09, 2016, 09:53:00 PM »
Hi all. I'm having the same issue. I cannot access my account and have sent out 2 support tickets (12-7-16 and 12-9-16). The reason is that I wanted to down-grade my account to then purchase a life-time membership (as currently its a month-to-month subscription). The thing is that the first day my new months payment was paid I canceled the subscription (via PayPal) as I thought it'll still give me the month that I paid for then I could upgrade once this month is finished. But what happened is that I got instantly down graded back to a free member even when that I just made the new monthly payment. Not complaining, but haven't be able to get any new products since the 7th of this month :( and still waiting on a reply. I hope Marks Mother is doing better and hope his doing well.

Offline snginc

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Re: Need your help - no replies to support tickets
« Reply #7 on: December 09, 2016, 10:28:17 PM »
This membership site is setup so that when you cancel your membership you immediately lose access at the point. 

I've tried contacting Mark myself and havent heard back from him.  I hope he's alright myself.

Jerome

Offline productlobby

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Re: Need your help - no replies to support tickets
« Reply #8 on: December 10, 2016, 05:41:41 AM »
Hi snginc, thanks for your reply. I didn't know this. I thought I would still have access to the site until the paid EOT is up. I will just wait. But I hope it's not to long as I cannot download any of the new items :(

Offline pseudomugil

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Re: Need your help - no replies to support tickets
« Reply #9 on: December 29, 2016, 06:19:06 PM »
 :help: :help: :help: :help: :help: :help: :help:

My problem still exists, I haven't heard anything from Mark... no replies to the support tickets I submitted at the end of October.
What can I do ?

Thanks,
Michaela

Offline Jim Burney

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Re: Need your help - no replies to support tickets
« Reply #10 on: December 29, 2016, 09:32:05 PM »
Hi Michaela
I feel your frustration.
Knowing Mark since the RRW forum opened, this problem that you and some other members are having with the support system is totally out of character for him. Mark is one of the most respectable names in the Internet Marketing business.
Jerome and I have had no contact with him either.
I can only suggest that something serious may be going on healthwise with himself or family.
Let us pray that this is not the situation and he will be back on the forum in the not to distant future.
Blessings
Jim

:help: :help: :help: :help: :help: :help: :help:

My problem still exists, I haven't heard anything from Mark... no replies to the support tickets I submitted at the end of October.
What can I do ?

Thanks,
Michaela

Offline ckoch

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Re: Need your help - no replies to support tickets
« Reply #11 on: January 13, 2017, 11:45:41 PM »
it wasn't that long ago that I spoke to him in the forum.  Asked if I could be of help.

Offline Mark Austin

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Re: Need your help - no replies to support tickets
« Reply #12 on: February 02, 2017, 11:44:04 AM »
Hi Everyone,

I apologize for my absence. Been dealing with some serious health issues but am seeing the light at the end of the tunnel thankfully. Trying to get caught up and I'd like to ask that 1) you please forgive me for my absence and 2) please be patient with me as I work to answer all pm's, emails. and tickets.

Thanks. You guys are the best.
Mark
“Keep away from people who try to belittle your ambitions. Small people always do that,
but the really great makes you feel that you, too, can become great.”
~ Mark Twain

Offline KarenMcG

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Re: Need your help
« Reply #13 on: February 03, 2017, 11:48:19 AM »
Mark,

Whew! You're back.

I'm sorry to learn you've been having some health issues, and I'm glad to see you're beginning to see light at the end of your tunnel.

You were missed.

Karen

Offline Mark Austin

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Re: Need your help
« Reply #14 on: February 03, 2017, 11:50:42 AM »
Thanks Karen. Much appreciated. :)

Mark
“Keep away from people who try to belittle your ambitions. Small people always do that,
but the really great makes you feel that you, too, can become great.”
~ Mark Twain