Author Topic: Need your help - no replies to support tickets  (Read 2289 times)

Offline srl3

  • Jr. Member
  • Posts: 11
    • View Profile
Re: Need your help - no replies to support tickets
« Reply #15 on: July 27, 2017, 08:48:55 AM »
Because of no response to 3 support tickets during my free membership and the Gold Trial, on June 30th I cancelled my GOLD account, it was the day I was charged and I requested a refund, I was IMMEDIATELY kicked out of the Gold Membership (though I had paid for a month of Gold RRW) and my payment was NOT RETURNED!

To date I HAVE HEARD NOTHING! NO REFUND and no response saying things might be going on that will take a little more time to process my refund.

I DO UNDERSTAND things and circumstances sometimes prevent things from happening when they should. However if you are able to accept payments then you should ALSO find a way and  be ready to processing refund requests!

Basically, I believe that if you are able to take money from people for memberships, you SHOULD ALSO be able to do the SAME with refund requests!

I believe I have been more than patient so PLEASE REFUND MY PAYMENT! TODAY!