Author Topic: Need Help - Nobody Answering Support Ticket  (Read 733 times)

Offline rajays

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Need Help - Nobody Answering Support Ticket
« on: August 30, 2016, 05:39:06 PM »
I have been a long time RRW Gold member.

Had PayPal issues last month and my subscription got cancelled.

I have upgraded to Gold again - on the 27th August - but my account was not automatically updated.

I created a support ticket and provided all details - including PayPal transaction - but nobody has acknowledged or tried to resolve this issue for me.

I even sent an email to the RRW Paypal email address asking to please resolve this issue for me.

No replies and I still have no access.

I am not sure how the support tickets are monitored ,,,, is there any other way I can get my problem across to Mark or other admins to get it resolved?

Please advise



Offline snginc

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Re: Need Help - Nobody Answering Support Ticket
« Reply #1 on: August 30, 2016, 09:48:30 PM »
Sorry you have had this experience.  Mark is the one who takes care of the help desk.  I will send him a message to check out the help tickets.

Jerome

Offline rajays

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Re: Need Help - Nobody Answering Support Ticket
« Reply #2 on: August 31, 2016, 05:40:40 AM »
Thank you Jerome for your response and help.

I hope I can get this issue resolved asap.

Rajay

Offline Mark Austin

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Re: Need Help - Nobody Answering Support Ticket
« Reply #3 on: August 31, 2016, 05:18:36 PM »
Hi Rajay,

I apologize. Due to health issues I am running behind. I will resolve your issue right away.

Thanks,
Mark
“Keep away from people who try to belittle your ambitions. Small people always do that,
but the really great makes you feel that you, too, can become great.”
~ Mark Twain

Offline rajays

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Re: Need Help - Nobody Answering Support Ticket
« Reply #4 on: August 31, 2016, 11:33:13 PM »
All done.

Thank you Mark.

I appreciate the work you do  ;C



Offline PaluRainbowSong

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Re: Need Help - Nobody Answering Support Ticket
« Reply #5 on: October 03, 2016, 03:16:05 AM »
Hi there.  My name is Palu Rainbow Song and I am new to RRW myself.  From my limited and small communication with Mark, I feel that he eventually gets around to answering most people's questions.  I know I have had many and feel he's done a good job in responding even though it might take a slight bit longer than ordinarily preferred.  I suppose if you were one person making this whole PLR Website happen, it would take a while to answer people's questions!  Thanks Mark, for all that you do!  And thanks to you as well, for radiating a feeling that seemed as if there was nobody there for a while to read or respond to your comment(s).  Last I heard, he is giving a lot of attention to his mother who is presently ailing.  I hope his mother lives to be a ripe old age!

Palu Rainbow Song